Privacy Policy

Bondi Bike Hire Pty Ltd trading as Bondi Go Tours

1. What Information We Collect

We may collect the following types of personal information:

- Identity data: Full name, date of birth, photo ID

- Contact details: Email address, phone number, address

- Booking information: Reservation details, rental history, feedback

- Payment information: Credit/debit card details (processed via Stripe or similar)

- Device and usage data: IP address, browser, website interactions

- GPS data: Bike location via onboard GPS for theft prevention and fleet management

2. How We Collect Your Information

We collect personal information through:

- Our website and booking platform

- Communication by phone, email, or text

- Payment and lock providers

- GPS tracking when our bikes are in use

3. Why We Collect Your Information

We use your information to:

- Manage bookings and customer accounts

- Confirm identity and process security deposits

- Handle payments and refunds

- Track and manage our fleet

- Send important updates

- Improve our services

- Meet legal and insurance requirements

4. Disclosure of Your Information

We may share your information with:

- Stripe and other payment processors

- Booking and technology providers

- Legal authorities if required

- Our insurance providers

- Staff or contractors under confidentiality agreements

We do not sell your personal information.

5. Security and Storage

We store your data securely on servers with encryption and access controls. We take reasonable steps to prevent

6. Access and Correction

You can request access or corrections to your data by emailing info@bondibikehire.com.au.

7. Cookies and Website Analytics

We use cookies and third-party tools like Google Analytics to improve website experience. You may manage cookies 8. GPS Tracking

Our bikes use GPS tracking for security and operations. By renting, you consent to this tracking during your ride.

9. Overseas Disclosure

Some service providers may store data overseas. We ensure they meet adequate privacy safeguards.

10. Contact Us

Privacy Officer - Bondi Bike Hire

Email: info@bondibikehire.com.au

Address: 5/172 Bondi Road, Bondi NSW 2026